Install and activate the Windows desktop Authy app (Note: this is not the same as the Chrome desktop app).Here is a workaround I stumbled upon through trial and error: It's hard to say if this is exactly what your issue was so YMMV, but I think that the Chrome app & extension are unable to decrypt any of your tokens if even just one of them is corrupt. I just experienced this too, including only having a couple problematic tokens in chrome initially followed by complete lockout after I reset the backup password in iOS. Google isn't much help, but I can see that somebody has experienced something that looks almost identical. I've raised a support ticket with Authy, but checking here to see if an Authy user has seen this issue before and solved it. But it still has the same problem - each of those 4 new accounts needs entry of the new backups password, but the app rejects the password that it had previously accepted. When I entered that, it said "successful" and then re-encrypted the accounts locally. Now when I launched the Chrome desktop app, it recognised that the backups password had changed and prompted me for the new password. So I used the iOS app to change the backups password. Even though the backups password is correct, and hasn't changed since it was created. Then it refused to accept the backups password stored in my password manager. But when I tried to see the OTP codes for those 4 accounts using the Chrome desktop app, it challenged me for the backups password (but not for the many older accounts). Yesterday and today I added 4 new accounts using the iPhone app - that all works fine on the iPhone and I can see the OTP codes. This has worked well for a couple of years, using an iPhone app, iPad app, and a Chrome desktop app on Windows 10. Authy has a cool feature whereby you can use it across multiple devices, with the help of a backups password. Retrieved 19 March 2023.I'm a long-time user of Authy for 2FA on many of my Internet-based accounts. ^ "GitHub - Bubka/2FAuth: A Web app to manage your Two-Factor Authentication (2FA) accounts and generate their security codes".^ "Using Your YubiKey with Authenticator Codes : Yubico Support".
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